Jobid=630777090723938384 (0.0322)
The Support & Operations Engineer (ePTO) helps support digital products (IoT), mainly ePTO. This role is suitable for someone starting their career who wants to learn about digital platforms, support processes, and connected vehicle technology.
You will work with experienced colleagues and support teams to help solve issues, prepare documentation, assist with testing, and learn how our Digital Platform is used by customers and service teams.
Success in this role requires curiosity, willingness to learn, good communication, basic technical understanding, and a practical mindset.
You will also help with day-to-day support activities for the Digital Platform.
MAIN TASKS AND RESPONSIBILITIES
ePTO Readiness & Scalability
- Help answer basic ePTO support questions
- Support colleagues with simple technical checks and follow-up actions
- Help prepare and update documentation and knowledge articles
- Assist with onboarding customers and assets to the Digital Platform
- Share ideas to improve support processes
Digital Products 3rd Line Support and Training
- Help with support tasks for digital products
- Assist in preparing training material for support teams
- Support testing and rollout of new features
Issue Resolution and Avoidance
- Help collect information about reported issues
- Work with experienced colleagues to investigate incidents
- Follow agreed steps to support issue resolution
- Escalate questions or risks when support is needed
EDUCATION AND EXPERIENCE
- Degree or vocational education in IT, Electronics, Engineering, or a related field is preferred
- No professional experience required; internships, school projects, or first support experience are helpful
- Interest in digital products, connected vehicles, or electrification (IoT)
- Basic computer and technical troubleshooting skills
- Able to communicate in English
- Willingness to follow training, including high voltage safety training if needed
SKILLS AND CAPABILITIES
- Eager to learn and develop technical skills
- Able to communicate clearly and ask questions when needed
- Organized and able to follow agreed steps and procedures
- Team-oriented and willing to support colleagues
- Customer-focused and practical in daily work
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