Jobid=636490163227788868 (0.0149)
strongJoin or sign in to find your next job /strongpJoin to apply for the strongGlobal Operations Support Manager /strong role at strongHyva /strong /pbrControleer alstublieft of u het juiste niveau van ervaring en kwalificaties heeft door het volledige overzicht van deze vacature hieronder te lezen.brpJoin to apply for the strongGlobal Operations Support Manager /strong role at strongHyva /strong /ppHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers. /ppFounded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers. /ppstrongAbout The Role /strong /ppThestrong Global Operations and Support Manager /strong is responsible for the global operations and support of our digital products. The successful candidate will co-ordinate regional teams to ensure all customer issues are handled in time and learnings are translated to organizational improvements. In this role, you will closely connect with various business functions in the company and drive further integration of digital product services into existing processes and systems. /ppstrongYour key responsibilities will include but not limited to: /strong /pulliEnsure the global availability our customer facing cloud applications and facilitate the roll out of new functionality /liliMaintain and adapt global product support processes /liliDrive global operations for our digital products (Hardware and software) by connecting to internal stakeholders and business functions /liliDrive proactive and protection actions to ensure an optimum service level for customers (including but not limited to: buffer stock policy and any necessary contingency measure in collaboration with regional support teams and aftersales) /liliBe on top of high-priority customer issues and ensure handling according to well established procedures /liliDefine and maintain a global support and operations roadmap to ensure our capabilities scale according to Machines in the Field /liliReport on our global operations and support status by providing metrics and dashboards /liliLiaise with customers, development teams and external partners on technical issues /liliProvide leadership to the global product support and Cloud operations teams by setting goals and measuring progress /liliCreate and maintain support documentation including risk logs and customer manuals /liliStay up to date on new technologies and industry trends /liliHighlight potential risks or malfunctions and act proactively to resolve issues /liliSeek opportunities for improvement and suggest new projects /li /ulpIn this role you will be collaborating with various stakeholders (internally with Digital Product Development Manager, Digital System Engineering Manager, OBU Software Development Manager, Product Portfolio Manager; externally with External Development and operations teams, Customers using our Digital Platform) across the business including our Global functions teams in Netherlands other parts of the world. /ppOur organization supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed. /ppstrongAbout You /strong /ppstrongTo be successful in this role you will have: /strong /pulliProven track record of leading a global operations team, preferably in IoT for B2B /liliTechnical background to understand and support the needs of the global and local product support organizations /liliOpen minded, involved, team oriented, creative and agile personality is much appreciated /liliExcellent organization and time management skills /liliAbility to work with remote teams /liliExcellent command of English, written and verbal /liliConflict resolution experience, and intercultural awareness /li /ulpstrongLanguage /strong /ppGood written and spoken English is essential /ppstrongQualification / Education /strong /pulliBS in Computer Science, IT, IS, or equivalent area of technical study. /lili7-10 years of relevant work experience /li /ulpstrongWhat We Offer /strong /pulliWe care about ecology and are truly sustainable. Not only for the environment but also for social resources. /liliWe have a highly dynamic and very international work environment. /liliWe have Great Place to Work certified countries! /liliWe provide a competitive salary which is adjusted on an annual basis in case of good performance. /liliWe work hybrid and care about your work-life balance. /liliYou will find nice extras such as various company activities during the year. xgiwjmb /li /ulpstrongDiversity, Equity Inclusion (DEI) /strong /ppWe welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability etc. /pSeniority levelulliSeniority levelMid-Senior level /li /ulEmployment typeulliEmployment typeFull-time /li /ulJob functionulliJob functionInformation Technology, Engineering, and Management /liliIndustriesTruck Transportation /li /ulpReferrals increase your chances of interviewing at Hyva by 2x /ppGet notified about new Support Manager jobs in strongAlphen aan Den Rijn, South Holland, Netherlands /strong. /pExternal Communications Manager, Tax and Accounting EuropeAccounts Receivable/Cash Management SpecialistpWe’re unlocking community knowledge in a new way. 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