Jobid=627774977024002860 (0.0242)
ph3Job Description /h3 pAt Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. /p pCome, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. /p pJoin us in our exciting quest to build the future home! /p h3About the role: /h3 pWe are looking for a strategic and customer-focused Sales Operations Director to lead our Sales Operations function, encompassing customer service, operational performance, customer fulfilment, and customer‑centric execution across the Benelux region. As a member of the Benelux Leadership Team, you will drive operational excellence, customer satisfaction, process improvement and business performance while ensuring a seamless end‑to‑end customer experience for our key retail and trade partners. /p pThe Director Sales Operations Commercial Area Benelux reports directly to the VP Commercial Area Benelux. /p h3What you'll do: /h3 ul lipEnsure the delivery of a best-in‑class customer experience for key retail and trade partners, balancing operational efficiency with customer satisfaction. /p /li lipDrive continuous improvement across customer service processes, ensuring strong process adherence while improving efficiency and effectiveness. /p /li lipAct as the voice of the customer within the Benelux Leadership Team, shaping customer‑centric priorities and decisions. /p /li lipDesign and implement differentiated service models based on customer segmentation and cost‑to‑serve principles. /p /li lipEnsure the successful execution of key business processes, including Integrated Business Planning (IBP), Phase In Phase Out (PIPO), e‑commerce, e‑invoicing, customer fulfilment and supply‑chain initiatives. /p /li lipOwn the Sales Operations cost base and drive key performance indicators including customer service, product availability, demand planning accuracy, working capital, cost efficiency and employee engagement. /p /li lipEstablish effective reporting routines, translating performance data into actionable insights and corrective actions. /p /li lipDrive the adoption of digital tools, automation, and data‑driven decision making to improve operational efficiency and customer experience. /p /li lipPartner closely with Sales, Demand Planning, Supply Chain and central teams to improve customer satisfaction, maximise product availability and drive operational performance. /p /li lipBuild and maintain strong relationships with key customers and operational partners to ensure service excellence and effective collaboration. /p /li lipLead, coach and develop the local Sales Operations organization, including 2 Customer Service Managers and approximately 20 Customer Service Specialists across Belgium and the Netherlands, building capabilities and fostering a high‑performance culture. /p /li /ul h3What you'll bring: /h3 ul lipDegree in Business, Management, or a related field. /p /li lipExtensive leadership experience in customer service, sales operations, supply chain or a similar leadership role – ideally within consumer goods. /p /li lipStrong understanding of customer service operations, multi‑channel distribution networks and retail dynamics. /p /li lipProven leadership capabilities, able to inspire, coach and develop high‑performing teams in a collaborative culture. /p /li lipExcellent stakeholder management skills, with the ability to align commercial, operational and customer priorities across a complex matrix organisation. /p /li lipProven experience leading business transformation, process optimisation and organisational change initiatives, delivering measurable improvements in performance and customer experience. /p /li lipStrong planning and organisational skills, with the ability to prioritise effectively and deliver results in complex and fast‑paced environments. /p /li lipStrong communication, influencing and interpersonal skills to effectively engage stakeholders across all levels, both internally and externally. /p /li lipFluent in Dutch and English; French strongly preferred. /p /li /ul h3What we offer: /h3 ul lipA strategic leadership role with direct impact on customer experience, operational excellence and business performance across Benelux. /p /li lipThe opportunity to shape the future of Sales Operations as a member of the Benelux Leadership Team. /p /li lipAn international and collaborative environment with strong development opportunities. /p /li lipA culture that encourages ownership, innovation and continuous improvement. /p /li /ul h3Where you'll be: /h3 pThis is a position based at our office in Brussels (Belgium) or Alphen aan den Rijn (Netherlands). We support flexible and hybrid ways of working while maintaining strong collaboration across teams. /p /p #J-18808-Ljbffr
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