Jobid=d230f3553419 (0.1004)
- Manage RFQs, purchase orders, and order entry.
- Handle post-order activities (such as date changes, urgent deliveries, and order holds).
- Collaborate with internal teams (Sales, Operations, Materials Management, Quality, Product Management) on pricing, delivery, and terms and conditions.
- Resolve customer inquiries and complaints in a professional manner.
- Develop and strengthen relationships with customers and key stakeholders.
- Possible specialization: quotations or order processing.
Are you accurate, efficient, and reliable?Do you like to work in a nice team?
Personal:
Proactive, solution-oriented, and customer-focused.
Strong time management and prioritization skills.
Collaborative, responsible, and eager to learn.
Customer Service:
Excellent written, verbal, and interpersonal communication skills.
Strong empathy and active listening abilities.
Strong relationship management and problem-solving skills.
Good organizational and follow-up skills.
Able to work with CRM systems and manage customer interactions (by phone, live chat).
Requirements:
Education: High school diploma required; 2 years of higher education is a plus.
Experience: 2-5 years of relevant work experience.
Knowledge of B2B customer service.
Experience with ERP systems and CRM applications (e.g. Salesforce).
Strong data entry skills.
Additional Information:
Dynamic, international working environment.
Company values: agility, integrity, intelligence, empathy.
Equal opportunity employer, committed to diversity and inclusion.
Physical requirements: ability to sit/stand, use hands, good vision, hearing, and speaking ability.
- Contact Thomas van Boxtel – +31 6 83009319
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