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Position Requirements
Education/Experience:
Minimum 3 years in a logistics position in a customer service oriented order management, warehousing and distribution environment in a regional or global multinational company.
Experience working directly for the company or a contracted 3PL supplier
Skills/Knowledge/Ability:
Good communication and collaboration skills.
Able to analyse and solve problems quickly and easily.
Collaborative team player accustomed to working in a measured results oriented environment emphasizing customer satisfaction.
Capable of creatin collaborative relationship between OPS and Sales companies leading to excellent day-to-day coordination of regular business flows and exceptional requirements.
Knowledge of transport & warehouse operations
Basic knowledge of management of 3PL relationships
Key Result Areas and Activities
Delivery planning and execution:
Inbound deliveries execution: setting priorities for inbound and managing inbound schedule (agreed with Planning team and determining # containers/day/whse)
Outbound deliveries execution: serve the end customers within agreed SLA within budgeted costs.
Operational daily support & troubleshooting
Returns management
Facilitates customer service driven operational improvements
Informs organization of possible improvements of working practices of 3PL
3PL invoice verification & approval
Inventory Management:
Ensures inventory accuracy both physically at 3PL as well in systems
Stock count & control
Capacity planning:
Makes a 12 and 3 month rolling forecast for the 3PL (Storage and throughput volume)
Is informed of progress of sales in month versus budget & forecast and adapts 3PL capacity.
OPS voice within SalesCo:
Supports supply chain team to define & manage the Sales-Co-OPS Service Level agreement:Works with local sales to determine customer requirements and how those will be served (delivery profiles, improvement opportunities, cost to serve). Update SLA results & communicates around them.
Presents Logistics performance to sales an defines corrective actions to meet agreed service levels.
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