Lead CX/UX Designer – Wolters Kluwer – Alphen Aan Den Rijn

Wolters Kluwer

We are looking to hire a Lead CX/UX Designer to accelerate the transformation of Wolters Kluwer’s Finance, Risk and Regulatory Reporting (FRR) business from technology-driven to user-centered. You will put the users at the heart of everything you do and will create a deep understanding of the outcomes that they want to achieve.

In close collaboration with the FRR business your primary objective is to develop a strong UX strategy. You will help build and grow a new design team, evangelize our user-centered method of work, raise overall UX maturity and drive standardization and reuse of patterns using our product design system, which defines the future of Wolters Kluwer’s product experience.

FRR is a market leader and supports financial institutions globally to meet ever-evolving regulatory requirements successfully in a timely, strategic way. In this role, it is crucial that you develop a deep understanding of the finance and compliance domain, the needs of the customer, and establish a culture of low-cost experimentation and user-centered design.

Who we are

The Digital Experience Group (DXG) creates products and solutions with Wolters Kluwer businesses around the globe to serve professionals in the Legal, Tax, Health, Finance and Compliance sectors. The DXG strives to deliver the best business outcomes using customer focused methods of work. We are roll-up-your-sleeves technologists and experts with deep expertise across Wolters Kluwer, focused on innovative product development that impacts customer’s lives.

About the team

The DXG UX & Engagement (UXE) Team is a multinational and multidisciplinary team with members in various countries. We work closely together with business units to help envision new products and improve existing offerings with customer-centric and value-driven design processes.

Who you are

You are an experienced design leader who naturally crosses borders, collaborates with people in all layers of the organization, and acts as liaison between disciplines, empowering people to work quickly with high standards for quality and consistency to build a relationship of trust between all parties involved. You are a strategic thinker but also hands-on: you actively participate in workshops, create new product experiences, and drive user-research. You have excellent communication and presentation skills and are passionate about changing a complex organization from within.

The impact you will make

Through user research you obtain a deep understanding of customer needs, and the needs of the business, which allows you to establish a robust UX strategy for the coming years.

You closely collaborate with the Engagement Manager and Product Managers and participate in and contribute to strategic projects across FRR with areas of notable risk and complexity and solve unique problems that have a broad impact on the business.

You advise on how and with which specific skills to scale, structure, and lead your UX team.

You contribute to the product design system: coach in how to use the system and drive standardization and reuse across the business.

Your profile

Three or more years of experience working as a lead UX designer and/or manager – ideally within an agile environment.

A bachelor’s or master’s degree from a college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related.

Shown history of leading, growing, and structuring UX teams.

Effectively communicate design processes, ideas, and solutions to development teams, clients and other stakeholders internationally.

Experience in facilitating design workshops with multidisciplinary teams of business, technology, and UX roles.

You have a solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.

You test prototypes with users to collect feedback and you use this and other research and data to inform your design solutions.

Master skill level of design software such as Figma, Sketch, Abstract and Adobe Creative Suite.

Shown experience working with design systems and creating and documenting patterns.

You ask smart questions, take risks, and champion new ideas and be relentless in your pursuit of excellence and have excellent English verbal and written communication skills. A comprehension of the Dutch language is a plus.

Your portfolio

Your portfolio should demonstrate a track record of developing simple and elegant user interfaces for complex online applications – it is essential to be able to present large amounts of complex information in a simple way.

You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes.

Why you’ll love working here

Visible impact of your work.

An enthusiastic multinational, multidisciplinary team of UX professionals.

Flexible work hours and the opportunity to work remotely.

Career growth, learning and development – there is plenty of room for personal development and support from management.

The DXG is a dynamic and international organization where your personal development is encouraged and supported. We embrace diversity and we foster inclusion. Our priority is developing talented people, regardless of their gender, background, or life preferences.

We offer you a full-time job (36 hours) in an international and dynamic environment, with a competitive salary, bonus, a laptop and smartphone to do your job, and a generous contribution to your pension.

Did you know that we have been recognized as Dutch Top Employer for the sixth consecutive year and that we received recognition for our gender equality in 2021? For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.

Convinced you are the right fit? Then don’t hesitate to apply online with your resume together with a portfolio and short summary of your reasons for applying.

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